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Return & Refund

 

Thank you for shopping at Easy Shopping PK. We want to ensure your satisfaction with every purchase you make from our store. Please read the following policy carefully regarding returns and refunds:

  1. Returns:

    1.1. Eligibility:

    • We accept returns for eligible products within 5 days from the date of delivery.
    • To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
    • Certain products, such as perishable goods or personalized items, may not be eligible for return. We will clearly mention such exceptions on the product page.

    1.2. Return Process:

    • If you wish to initiate a return, please contact our customer support team within the specified return period.
    • Our team will guide you through the return process, provide a return authorization if applicable, and provide instructions for returning the product.

    1.3. Return Shipping:

    • You will be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
    • We recommend using a reliable courier service such as TCS to return the product. Please ensure to obtain a tracking number for the return shipment.

  2. Refunds:

    2.1. Eligibility:

    • Once we receive and inspect the returned product, we will notify you about the eligibility of the refund.
    • The product must meet the return eligibility criteria mentioned in section 1.1.

    2.2. Refund Process:

    • If your return is approved, we will initiate a refund to your original payment method.
    • The refund processing time may vary depending on your payment provider, but it typically takes 4 business days for the refund to be reflected in your account.

    2.3. Non-Refundable Items:

    • Certain items may be non-refundable, such as gift cards or downloadable software. We will clearly indicate any non-refundable items on the product page.

  3. Damaged or Defective Products:

    3.1. If you receive a damaged or defective product, please contact our customer support team within 5 days of delivery.

    • We may request photographic evidence or additional information to assess the damage or defect.
    • In case of a manufacturing defect or damage during shipping, we will arrange for a replacement or issue a refund as per your preference.

We recommend customers to thoroughly inspect products upon delivery and contact our customer support team promptly for any concerns. Providing accurate information and following the return and refund instructions will help facilitate a smooth process.

If you have any questions or require further assistance, please don't hesitate to contact our customer support team .

Thank you for your cooperation and understanding